Introduction
Chouhan Diagnostic Centre in a tier-3 city of Madhya Pradesh was struggling to establish a reputation for quality diagnostics. Despite investing in MRI capabilities, the centre faced setbacks that prevented it from gaining traction in the local market.
Challenges
The centre had partnered with a teleradiology service provider for reporting, but the results were subpar. Poor image quality and a lack of proper technical training for MRI technicians were leading to inaccurate and inconsistent reports. The diagnostic centre owner was seeing patient dissatisfaction grow, impacting the business's potential to thrive.
Solution by RightWay
Dr Piyush Saxena and our expert team of MRI technicians visited Chouhan Diagnostic Centre to get hands-on with the situation. We identified the root causes: inadequate image quality protocols and insufficient training for the MRI technicians. RW provided 1:1 mentorship to the technicians, implemented new imaging protocols, and took over radiology reporting to ensure accuracy and reliability. Our team made sure that the technicians gained the skills needed to maintain high imaging standards independently.
Results and Impact
Within just two months of working with RW, Chouhan Diagnostic Centre witnessed a transformation. The workload doubled as more patients started trusting the centre’s quality and reliability. By addressing both technical and training challenges, RW helped turn a struggling centre into a thriving, trusted facility, proving that the right expertise and mentorship can change the trajectory of a diagnostic centre.
